This dealer deserves 100 STARS!!!! MARK LEBO saved the day for my mother coming to chicago from Michigan. She hit a pothole and shattered her rim. Rental car places were closed, the mark did not have a loaner car to give. She was in a helpless situation crying her eyes out and MARK came through!!!! Not only did he stay after hours, he got her a car to drive. He went above and beyond! He should be recognized by your organization as someone that went the extra mile to help a customer in dire straits. Thank you mark and thank you ...
LaSuonda was amazing, courteous, helped us find the perfect vehicle. Her contact and information were perfect. We will definitely return to buy our next vehicle from Gurley Leep!!!
If want to work with a PROFESSIONAL sales person & not another LOT LIZARD contact Richard Williams in the Volkswagen section of Gurley Leep Motorworks. He treats you like a client & not just another customer coming through the door. As a VETERAN of the United States Army he is very polite, listens to your wants & needs and comes up with a solution to find a vehicle to meet your transportation & budget needs. If you are looking to make an investment in a Audi, KIA, Mercedes or VW give Richard a call today, you’ll be glad you ...
Outstanding customer service & clean facility! Also, great coffee & delicious muffins while u wait. One of the best dealerships in our area! Always a pleasure to do business with such a caring staff.
Very disappointed that I took the TDI repair instead of returning the car because I’m already having trouble with it with only about 3,000 miles on it since the missions fix! And the car does not perform satisfactorily since the fix.
My recent Mercedes Benz SUV purchase experience was very favorable. In particular, my Gurley Leep Motorwerks sales representative was a superstar! He was knowledgeable, experienced, detailed, attentive and considerate. My salesman is Rob Sagstetter. I highly recommend him. In my estimation, he and his organization are fair and honest dealers. I certainly received a good deal. Thank you, kindly. JS
The customer service department was great to work with and went beyond my expectations to make sure my car was repaired and looks like new again.
The staff was attentive to my needs, and did not try to steer me in a direction I did not want to go. Very nice experience.
I came in with a faulty left brake light. I had it repaired at the end of June and it was acting up again 2 months later. The repair was done quickly, and a faulty socket and bulb were replaced free of charge. Thank you so much. Excellent service!
YOUR STAFF DESERVED IT. Appointment was updated and accommodating. Loaner came in handy as able to make visit locally. Temperament of all involved very special.
Fred Foulks did a great job of exceeding our expectations. We expected service next week, but he had the vehicle less than a day. We are very happy..
Ron Sagstetter, sincere, honest and a pleasure to work a deal with. This was my first purchase from Mike Leep and Audi and wish I had not waited so long!
Great people work there that care and want you to be happy when you leave. They take good care of my car and help me with any questions I have. Chris and feed do a great job.
Brought my EOS in for a weird issue that was going on. I had some kind of black liquid running down inside the wheel well and getting on my wheel and tire and then getting splattered all over the side of the vehicle around the wheel well. Josh, Brandon and I were all baffled and had no idea. The mechanic pulled the inner wheel well lining off and found a mouse nest in there from the vehicle being stored in the wintertime but their was no damage from that. Turned out it was a totally different problem, fuel over splash ...
Had my 2016 VW fully checked out before taking an East to West coast road trip with my daughter so I would have peace of mind while we traveled. So much for planning as we spent the first 10 hour leg of the trip with no A/C in 95 degree weather. We went to Gurley VW service first thing in the morning hoping they could help. Joshua was super helpful.!!! He had the needed part ordered and delivered within an hour of us arriving. and the A/C fixed within 4 hours!!!! SOOOO thankful for his help. The next 4 days were pure heaven ...
Appt. on time, in and out no issues.car washed and people friendly. Thanks! Love my new Mercedes Benz.. this will be my new service dealership.
prompt service, friendly and efficient. When ever i need service Fred is always very helpful. Never have a problem that he does not work with me on.
The experience was excellent. I arrived, was greeted promptly, problem was explained, and they immediately began finding the problem. Once the problem was identified, I was informed of the solution, and informed of the cost. When I provided my consent, they began the process of getting my car back on the road. They provided me a ride home and was prepared to pick me up once my car was ready, if Ineeded a ride to pick it up.
Purchased 2 key FOB’s online and need they programmed. $75 & less then a hour I was all set. Plus a free car wash. Thanks!!!
One hour- great service. Will return for the 20,000th. I would say that brief was enough, but again it was a very GREAT EXPERIENCE.
Another recall experience, but handled well by the dealership overall. It was a bit long (90 minutes) but the waiting area is pleasant and time passed quickly. Thank you.
The dealership provides professional and timely service. In 1-hour our car received a complementary check and a free set of wipers. Now, I know what needs to be done immediately to keep the car performing at its best!
The setting the appointment was easy, the person picking up and delivering my car was courteous, the car looked great when I got it back
Excellent service from meeting appointment times, providing real time updates, asking permission to provide service needs beyond the original ask, and finally delivering a clean car on time. Thank you Fred and staff!
Our car was evaluated and needed service, there was a mix up with the parts but Brandon in service made it right with us and gave good customer service. Is always a good experience, little pricey overall but feel good knowing everything was checked out for us in our new used car
The service here has improved tremendously over the past few years. It is always a pleasure to see familiar faces when I go in. Thanks to Fred and Chris.
Fred Foulkes is terrific. And I really enjoyed the other Fred...who kindly shuttled me back and forth. The work was done quickly and reasonably. Thank you.
I love the text alert and response system couple with detailed list of recommended work. Josh always works to schedule quickly and follows up alert system with a phone call to insure I know what’s happening with my vehicle
My only complaint was the quote for replacing the cabin air filter was almost $200.00. This was extremely high, even higher than an oil change from the dealership.
Service shops and stress-free are usually not used in the same sentence, unless you take your car to Gurely Leep Mercedes Service. Fred and Chris continually go above and beyond to make sure each visit is as smooth as possible.
I called to set up the appointment. They got me in in about a week. I received email and text updates on the status before and during service. The work was done when they said it would be done. Payment and pick up were quick and easy.
no pressure to buy - very helpful salesmen - went out of their way to get me the Mercedes I wanted - with the price I wanted to spend .
I stopped in to have my tires checked for air pressure. Without hesitation or delay, the service department (Chris and Fred) accommodated me quickly and got me "back on the road." I thank both for their superior efforts.
I delt with Fred in service who always treats me GREAT! We have leased and purchased cars from Gurley Leep for many years and have always been treated great. I have been a friend of Mike Leep and Van for many years. Art McElwee
Very courteous and accommodating, good service, thank you Fred and crew. I'm a repeat customer. I will keep coming here and recommend service to my friends
Dropped off in morning and loaner car was ready and clean. Tires were put on and car was ready by end of day. overall great experience as usual.
Needed 110K service before heading out of town. Josh worked us in and Gurley Leep Audi’s Techs got the job done. Thanks to Josh and the team.
Nothing worse than having a convertible that won’t work in the summertime. They accommodated my car without an appointment. Ordered parts and had me on the road without a wink. Great job!
Communication excellent. Loaner provided. Fair pricing. Josh was quite helpful. The dealership kept us informed about progress each step of the way during the repair.
FRED FOULKS IN SERVICE FOUND OUR PROBLEM AND WE HAD IT FIXED. WE WERE SORTA LOOKING FOR A NEW SPRINTER VAN ALSO AND FRED HOOKED US UP WITH JEFF SPENCER, SALES PROFESSIONAL. WE ARE NOW GOING TO TRADE OUR 2004 SPRINTER IN ON A NEW 2018 SPRINTER WORK VAN ALL DECKED OUT AND LOOK FORWARD TO IT'S ARRIVAL. BOTH FRED AND JEFF WERE VERY PROFESSIONAL AND WE LOOK FORWARD TO WORKING WITH THEM ALSO.
Went in for oil change and installation of luggage racks. Got the car right in - time waiting wasn't too much over what they had predicted. Good Job!
Professional, quick and knowledgeable service. Its always a pleasure dealing with Experts. They greet me with a smile every time I come in and its a dog friendly place too.
I replaced all tires with mounting, balancing and alignment performed. Per the coupon offer the Service Department (Fred) provided matching prices for the tires; most important Fred demonstrated the utmost in customer care and satisfaction; both Fred and Chris always go "beyond" customer expectations to provide "detailed excellence" of the overall customer service experience. In addition, Scott (vehicle prep/detail) always supplements the excellence of the customer service experience by providing (per my request) and without hesitation, "hand-washed" vehicle service which further demonstrates the excellence of the Mercedes and the Gurley-Leep Motors Brands.....I ...
I have bought a lot of vehicles in my lifetime, but the level of service at Gurley Leep VW was unparalleled. Larry was exceptional and even came in on his day off to meet with me. Several other salesmen (Jordan) were coming up to congratulate me on my purchase. It was the best experience I have had at a car dealership.
Apparently I cannot end this without writing something. The service was good. I have to come back in for the windshield wipers I paid for. Brandon was nice. The driver was nice.
Josh provides great ownership of the work to be done. He is very professional and courteous. Gurley Leep provided a loaner vehicle for me which alleviated and problems I might have due to loss vehicle time.
From scheduling to pickup the process went very smoothly. The required maintenance was done correctly and quickly. No pressure to do additional unwanted work. The facility is very clean and comfortable. I have been a loyal customer of this dealership for 30 years. I have always been extremely happy with the quality of their services.
Car was in for regular oil change,which was completed in a timely manner. Having the car washed is great but the driver ‘s side floor mat was also washed, wow what a great surprise. Did use the complimentary ride service, Fred was friendly and returned to pick me up shortly after my service was completed
I have had many problems with Gurley Leep Motorwerks. I have been lied to by a salesperson, the finance manager (multiple times and threatened to sue me to cover up his mistakes), the Manager of Service Department as well as another staff person in the service department. Everyone I have dealt with at Gurley Leep Motorwerks has lied to me or about me EXCEPT for Josh. Josh Lesperance is the reason my wife and I continue to use Audi. We can trust him. He gets our cars serviced and back to us promptly. He is the shining star at Gurley ...
Erin was patient and so knowledgeable that I went home with a new GLC! Everyone spent the time I needed to answer questions as I moved through the process. A very friendly place!
My primary issue was the final replacement of the airbag. While there I asked for an oil change also. They completed all this work in the predicted time. Also send me a list of items that are becoming due for service. I asked for an estimate for replacing all the struts. This estimate, along with your list, will help me plan future maintenance vistis.
Excellent in every way. Thank you. Everyone associated with the dealership was great. This is my 4th car in 5 years and I will continue to go back.
Everyone was pleasant. Just let us check out her SUV. So we might have an idea what my wife new vehicle would be like. I would like to thank everyone at Gurley Leep. Bless everyone.
Excellent overall experience on the service of my car. Service specialist Fred Foulks was on point of what the potential problem/solution and approximate cost.
Everyone involved from the purchase to the delivery of my vehicle was responsive to my questions and listened to my requests for what I wanted in a vehicle.
Professional, courteous and very efficient experts that consistently provide knowledgeable service that you expect from Mercedes Benz. They are committed to keeping your MB running as if it was their own.
The performance of the Gurley Leep Service Team reflects the excellence of the Mercedes Benz and the Gurley Leep Brands......our family will be dedicated customers to Gurley Leep service and products for life.......thank you always!
The service is excellent, they gave me a loaner car while they changed the oil and fixed the breaks; then I just had to return the loaner car, pay and pickup my car.
I did not make an appointment and was treated as if I had. they said no problem , we can help!! They could not have been any nicer, the female service agent even offered to pull my car in since it was raining so hard. NOW < that is SERVICE
Ease of service, friendliness of all staff encountered, ease of negotiation with trade in, professionalism of management, non pushy, great selection availability, very personable salesman
The service advisors at your Motorwerks store were very knowledgeable and helpful. Everyone was very friendly and treated me like I was more than just profit in the bank for them. Awesome job guys!
We had great service from the start and it was great till the end. They made sure we had all that we wanted in a vehicle and they were easy to work with and tried to make you happy without any hassle. The vehicle itself was amazing and they make sure you leave with a great vehicle. Mitch himself was great, nice and friendly. I gave 4 stars for friendliness because at the signing the guy who did the paper work seemed a little grumpy, but we were there late. Either way they took their time with us and made sure ...